We’re looking for someone empathetic, driven and community-focussed to build our amazing online community.
We’re building the best bank in the world, for and with our community.
This isn’t banking as you know it — there’s no lumbering bureaucracy, no huge hierarchy, nobody micromanaging your every minute. Instead, we’re laser focused on our end goal of helping a billion customers across the world manage their money, and we’re assembling a talented, passionate team to get us there. We’d love you to be a part of it.
We’re looking for someone to increase and enhance our online community engagement. Ever since we started Monzo, we’ve been committed to transparency, fairness and listening to our community. We’ve built an online community that encompasses a huge range of people from across the UK, with more than 15,000 people taking part in the conversation on our community forum, 2500+ using our Developer Slack channel and hundreds of thousands on social media. We have learned so much from our existing community and really value how engaged they are with our mission - and there’s even more we can do, with and for them.
In this role, you’ll lead on our engagement across all of these channels — ensuring everyone is happy, introducing new people to the Monzo Community, and keeping community at the heart of Monzo.
You’ll be working within our Marketing & Community team of four, principally alongside Naji, our existing Community Manager, and you’ll report directly to our Head of Marketing.
A day in the life…
- Immersing yourself in the community forum and developer Slack, feeling the pulse of everyone there, helping with questions and issues as they arise, and finding new ways to attract and engage with the wider Monzo community of 400,000 people.
- Owning our social media channels: Twitter, Facebook and Instagram and anywhere else you think we should be.
- Keeping an ear to the ground at all times, thinking of new and engaging ways to promote Monzo in the right places.
- Being the voice of the community across the company, channeling their sentiments and ensuring we stay relentlessly customer focused with everything we do.
- Developing the next stage of our online community — how do we engage and delight hundreds of thousands of people? How should we build a community of millions?
You’ll work closely with our Customer Operations team, who are focussed on supporting all of our users with any questions or issues they raise through social media.
You should apply if:
- You get community — what it is and how to build it, and you can show us examples of where you’ve created amazing communities in the past.
- You’re laser focused on the customer: you put them first and are fixated on improving their experience.
- You know your way around analytics and metrics, and you use these to inform what you do.
- You’re self-motivated, focussed on executing well, and enjoy being hands-on
- You’re comfortable working in ambiguous circumstances and can make decisions with incomplete information
If you’re unsure about applying or have any questions about the role or team, please don’t hesitate to get in touch. We're very open about what we do in general, so our blog is a good place to learn more.
